Items sold via DPTMNT.com and any of its subsidiaries are non-returnable due to hygiene and consumable nature of the products. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. A photo of the damaged, defective or different item may be requested.